FAQ's

 

WILL MY PACKAGE LOOK JUST LIKE THE PHOTO?

Sharp Presents does reserve the right to make substitutions. We do find the need to make substitutions at various times throughout the year.  Not all packaging may look identical to the products photographed as designer packaging does change quite frequently. Please be aware that at times substitutions of a variance in flavor, fragrance or packaging will occur.  Refunds, discounts or a new gift being shipped will not be offered due to a substitutions.  Customers agree to occasional substitutions by placing your order with us.  We do not notify customers prior to component substitutions being made, as all substitutions are made with discretion using similar products of equal or greater value. 

WHAT IS YOUR RETURN POLICY?

If for any reason other than damages or errors on the part of Sharp Presents, a customer wants to return a gift, they may do so at their own expense plus an additional 50% restocking fee within 3 days of the gift being delivered. Original shipping charges are not refundable.

If Sharp Presents has committed an error (excluding substitutions within standard parameters) or a gift is damaged in transit, Sharp Presents will retrieve the gift and refund it in full or re-ship it. However, we do not at any time allow recipients to keep a gift and receive a new one or a complete refund. For us to assist you the original gift must be retrieved. Discounts will not be offered, retrieving the gift and re-shipping or refunding are the only options.

WHAT FORMS OF PAYMENT DO YOU ACCEPT?

Mastercard, Visa, American Express, Apple Pay, Discover, PayPal and Shopify Pay.

HOW CAN I PLACE AN ORDER OVER THE PHONE?

You may order online 24 hours a day, 7 days a week. For phone orders and customer service questions, we are available by phone Monday through Friday, 10:00 AM to 5:00 PM, Eastern time: (518) 955-6907. We are closed on New Year's Day, Easter, 4th of July, Thanksgiving, and Christmas Day.

WHAT IF I DO NOT WANT TO INPUT MY CREDIT CARD NUMBER THROUGH THE INTERNET TO PLACE AN ORDER?

Our ordering system utilizes state-of-the-art data encryption to ensure that your personal information will never be viewed by any unauthorized individuals. Although we encourage you to place your order online, you may also call (518) 955-6907 and we will take your order over the phone.

WILL I HAVE TO PAY SALES TAX ON MY ORDER?

Some states require that we collect sales tax, generally on the full amount of the order including delivery.  If this is the case, the correct amount will be calculated automatically and show up on your total in the checkout area of our site.

We make every effort to be sure all information on our web site is complete and accurate.  If an error does occur, we reserve the right to make all necessary corrections.

WHAT IF I WANT SOMETHING CUSTOM?

We love creating something special! Contact us to discuss or complete this form.

I HAVE ANOTHER QUESTION...

To place an order, or if you have any questions about our gift baskets, please contact us at (518) 955-6907. Our customer service representatives specialize in creating custom gift baskets and will be glad to assist you in creating a gift basket that is truly a reflection of your your good taste.